In the following policies, BatVPN refers to the services provided by BatVPN (hereinafter 'Company' or 'We') through the batvpn.com website and the software provided through it ('Services'). This Privacy Policy explains (i ) what information we collect from your access to and use of our Services, (ii) our use of such information, and (iii) the level of security we provide to protect such information.

Our Creed

Our company is committed to protecting and respecting your privacy. Our first policy is to collect as little user information as possible to ensure a private and anonymous user experience when using the service. A summary of the way information is processed.

BatVPN is a no-logs VPN service

When you use the service, we do not do any of the following:
Record the user's access log or the content of any communications;
Restrict your Internet connection;

The data we collect and why we collect it:

Account Creation: When creating an account, in order to use our services, we will not ask for your first or last name. All you need to do is select your username, then provide an email address and choose your password
We store the email address you enter when you create your account for communication and anti-abuse purposes. If you are referred by a friend or other third-party service that participates in our referral program, we may Account is associated with the referrer for proper crediting.
Support: When you submit a support request or bug report, we will collect the data you choose to share with us about the reported issue.
Payments: The company relies on third parties to process credit card and PayPal transactions or WeChat and Alipay, and we do not keep your full credit card details.
How we use this personal data: Your email address will not be shared with any third parties. We use it primarily for account related issues, communications and recovery.
By registering for our services, you agree to receive our communications, which may also include promotional emails. You can opt out of receiving emails from us by following the unsubscribe instructions included in every email we send.
We may also use your data for payment related matters. This includes sending you emails, invoices, receipts, delinquency notices and alerting you if you need to update your payment details.
The information you provide when contacting our support team will be used for analytical purposes but will not be combined with any personal data. We do not do any targeted advertising or any analytics.
Rights of Access, Correction, Erasure, Portability and Complaints: Through the Service, you can directly access, edit, delete or export the personal data that the Company processes when you use the Service.
If your account has been suspended for violating our terms and conditions and you want to exercise your rights in relation to your personal data, you can make a request to our support team.
If your rights are violated, you have the right to lodge a complaint with the competent supervisory authority.
Data Retention: We retain essential data on active accounts (e.g. username, email, billing information) to provide services. This data will be deleted when your account is deleted.
Visit our website: We may use Matomo, a locally installed open source analytics tool. We only use analytics software to collect aggregated non-identifying information such as: title of page being viewed, screen resolution, backlinks , referrers, and page and site speed. This data cannot be used to personally identify users or visitors, as we do not log IP addresses and connect them to specific user accounts.
Why we use analytics software: We use analytics software to help us provide a higher quality service. For example, by looking at the geographic distribution of service users in aggregate, we can understand which countries have the greatest demand for the service, and Allocate development resources to provide the best service in these countries. Looking at long-term trends in visitor numbers from different countries also allows us to quickly identify which countries have started blocking services and take steps to counteract those blocks.
How we collect non-personal website data: We may use various cookies to collect and store information when you visit our website. Users can control the use of cookies at the individual browser level.
No software on our app will access or track any location-based information from your device at any time.

Data Security

We take data security very seriously. Access to our infrastructure and secure core servers is strictly controlled.
All BatVPN servers are encrypted and we do not log VPN session data. Offline backups may be stored periodically, but these are also secure.

Third Party Network

Routing technology allows the BatVPN app to bypass many censorships, but your web traffic may pass through third-party networks over which we have no control. This may enable third parties to log your IP address, which these third parties cannot see Your actual data, which is still encrypted.

Disclose your information

We will only disclose limited user data in our possession when required by law to prevent, investigate, detect or prosecute criminal offences or enforce criminal penalties, including preventing and preventing threats to public safety. Foreign authorities data requests must be approved by the U.S. competent authorities

Change our privacy policy

Company reserves the right to periodically review and make changes to this Policy and will notify users who have enabled notification preferences of any changes. Continued use of the Service will be deemed acceptance of such changes.